Is Goodwill a good company to work for as a Store Associate?

Store Associate professionals working at Goodwill have rated their employer with 3.0 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Store Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Store Associate interview questions at Goodwill .

Does Goodwill pay Store Associate employees well?

Store Associate professionals rate their compensation and benefits at Goodwill with 2.5 out of 5 stars based on 73 anonymously submitted employee reviews. This is 11.3% worse than the company average rating for salary and benefits. Find out more about Store Associate salaries at Goodwill.

How happy are Store Associate professionals working at Goodwill?

42% of Store Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 32% in the past 12 months. Store Associate professionals have also rated Goodwill with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.5 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 575 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 273 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 84 reviews))

Goodwill Store Associate reviews

3.0

42% would recommend to a friend

(73 total reviews)

Catherine Meloy

6% approve of CEO

18% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (73 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Store Associate employees have rated Goodwill with 3.0 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Store Associate professionals have an average working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Store Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

73 reviews

1.0

Dec 9, 2013

Store Associate

Store associate

Recommend

CEO approval

Business Outlook

Pros

Working? There are no pros to this job. Dirty items to display, nothing provided by company for standing in one place on feet for eight hours. Not even mats. Really?

Cons

Working, but hungry. Not able to go to doctor due to pay but point system used against you, Managers too young and inexperienced to deal with real life. sweat job. Taking advantage of the people who need them the most.

1.0

Nov 19, 2013

Do not work at Grasslands, Goodwill.

Store associate

Recommend

CEO approval

Business Outlook

Pros

You will receive paid time off.

Cons

New Management made it their mission to get rid of all employees hired under the former store manager. Employees were either fired or quit. Next, every week new employees were hired, and they quit 2 days to week after being hired. Also, management talked down to employees. If you tell one manager something in confident, he/she will go tell the other manager this information. Finally, unfortunately customers have to wait in long lines to pay for items, because they are short staffed in the front of the store.

2.0

Jun 2, 2013

It's Not Retail, It's Foolishness

Store associate

Recommend

CEO approval

Business Outlook

Pros

It's a full time job with benefits. Easy to get hired and will work with school scheduling. Coworkers and customers were very nice.

Cons

High turnover rate. Absolutely poor management. You're expected to do WAY too much work for abysmal pay with little to no help from management. Stores are perpetually understaffed and management has no clue how to schedule for retail peak days. Professionalism is nonexistent. Highly stressful environment where making sales is the name of the game at all costs.

Viewing 70 - 72 of 73 Reviews

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Store Associate

Do not work at Grasslands, Goodwill.

It's Not Retail, It's Foolishness

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