Goodwill reviews about "manager"

38% positive business outlook

Reviews by job title

908 reviews
4.0
Jan 18, 2026

Challenging work

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and and very good pto. 6 weeks of vacation after 5 years

Cons

Payroll is challenging. Very labor intensive and no job growth after store manager status. There are no district manager positions

4.0
Feb 1, 2026

Solid

Recommend
CEO approval
Business Outlook

Pros

Friendly staff and accommodating manager.

Cons

Limited hours for part time.

1.0
Feb 22, 2026
Recommend
CEO approval
Business Outlook

Pros

- They hire nearly on the spot - They train quickly

Cons

- They train quickly. Do you get the full role quickly? Sure. Do you get thrown into the deep end with next to no additional help or answers to your questions, and left to get in trouble when you inevitably get something wrong because you're left to your own devices? Absolutely. - Management is awful. My coworkers and I (age range 18 - 20) got sexually harassed by one of our supervisors, and instead of doing anything, the supervisor got "a stern talking to" and could go about her day. Being around her now has me genuinely stressed to the point where I can't even shop there, because I'm not sure if she'll do it again. - Management will NOT protect you if a customer is upset. Even though I was technically in a position of power, management would break their own policies just to make the customer happy. (Fun fact, the customer would still write a bad review later) - They promise a good raise during the interview, and then don't tell you the inevitably disappointing news when you're already at the cap, but making less than the people "below" you. If you see everyone around you getting a raise, but don't see a raise yourself, you have to breech the question to be told that you're not making anything more. - Not welcoming to physical disabilities. I have some issues with my bones that make it hard to walk at a brisk pace sometimes, but I was forced by a manager to disclose what my specific disability was, just to get her to stop calling me a child because I couldn't walk at the pace she wanted me to that day. - If you work full time, you're working F U L L T I M E. I was consistently asked to clock 50 hours a week, because managers wouldn't come in to fill empty roles when people called out sick

3.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent company if you’re starting out in your career, some division will encourage you to develop yourself. With training, certificate or school. Never stop learning, always reach for more to enhance yourself to other employers.

Cons

Constant change in leadership, when new leadership is installed, they normally have no practical experience in what they are in charge of. Don’t listen or take any guidance from operation managers that have been doing it well for years. To much favoritism, they used to care about the team members. Now it’s about shifting blame of why a contract is losing revenue. Conversation with another manager, “If the company doesn’t purchase all equipment negotiated in the contract the optics on this is horrible” I was let go for this. Today I learned, 2/25/26 leadership states, all equipment and supplies negotiated in contract will be purchased…. Go figure.. : /

1.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

While there are a select few individuals at this location who demonstrate genuine professionalism—too few to mention—there are literally no pros to this organization. The overall culture of Goodwill Houston and its leadership is deeply disturbing.

Cons

It is rare to encounter an environment so consistently defined by a lack of basic competence, where management functions more like a cult than a professional organization. Dealing with the majority of the staff feels like a constant exercise in frustration; there is a pervasive atmosphere of unprofessionalism that seems to stem from a place of deep-seated insecurity. Rather than focusing on efficiency or service, many here appear to rely on office politics and subpar work ethics to mask their own inability to perform at a standard level. The contrast between the few "actual functioning humans" and the rest of the operation is staggering. It is truly unfortunate to see the few talented people associated with an organization where the general standard of intellect and social skill is so noticeably lacking. The teams in corporate and the store managers seem completely intimidated by basic competence.

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