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      LanguageLine Solutions

      Engaged Employer

      LanguageLine Solutions reviews

      2.9

      39% would recommend to a friend

      (2,166 total reviews)

      Simon Yoxon-Grant

      38% approve of CEO

      31% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Work/Life balance

      2.6

      Culture & values

      2.5

      Senior management

      2.5

      Career opportunities

      2.3

      Compensation and benefits

      LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Aug 1, 2023

      Discrimination

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. No commute.

      Cons

      I have been working for this company for more than a decade. For the last ten years, give or take, I worked only 3 days a week – 24 hours. Recently, the management decided to cut the hours of the interpreters but does it selectively. Instead of reducing the hours of FT employees, they cut my hours from 24 hours per week to 14 hours. To add insult to injury, they gave additional hours to other employees for the time that I was supposed to work! I have screenshots to prove this. My set of languages includes a rare one in addition to a popular language. There were many times that customers could not find interpreters of this particular language. In order to address this injustice, I contacted the management on 7-10-2023. NONE of them responded to my query! I feel extremely discriminated against and ignored.

      avatar
      LanguageLine Solutions Response
      2y
      We take particular objection to the assertion of discrimination. As a company that supports more than 240 languages, we are diverse by design. Multiculturalism is our lifeblood. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. Calls are routed based on business needs and interpreter skillset. If you would like to discuss further, please email interpretercommunications@languageline.com.
      1.0
      Jul 2, 2023

      What an awful company

      Mandarin interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get treated like a cog in the machine, its hard to maintain you sanity after a few months because the calls are back to back to back to back to back and they won't hire anymore employees so there's always so little interpreters on the call cycle...

      Cons

      The pay is also dismal for the intensity and high volume of calls you get.

      avatar
      LanguageLine Solutions Response
      2y
      We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note: we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
      1.0
      Oct 17, 2020

      Not worth it

      Interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only Pro is Working from Home

      Cons

      Everything Else, unbelievable what they do to employees

      Viewing 313 - 315 of 2,166 Reviews
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      ReviewsLanguageLine Solutions reviews

      Glassdoor has 3,049 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.