Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,052 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 521 reviews)); "The training is good and complete." ((in 128 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 371 reviews)); "No benefits / 401k and all" ((in 154 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 98 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Jan 7, 2025

RUN - Do not Walk.

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

None at all Work from home.

Cons

Everything. You are basically a robot. They expect perfection, yet the pay is sub par.

LanguageLine Solutions Response

1y

Thank you for taking the time to share your thoughts. It is unfortunate that your experience with us is not meeting your expectations. We recognize the importance of fair compensation and understand your concerns about pay. While the rates charged to clients reflect the costs of providing a comprehensive interpreting service, including technology, training, and operational support, we acknowledge interpreters should feel valued and fairly compensated for their critical work. We are continuously evaluating our compensation structure to stay competitive and align with the expertise and professionalism required in this role. If you'd like to share more about your experience reach out to us directly at interpretercommunications@languageline.com.

1.0

Sep 18, 2024

Run!!

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

You work from home. Company is open to whatever schedule you want to work as long as it meets the needs of the company. You gain experience in different fields like car insurance, pharmacy, banks, health insurance, utility companies etc.

Cons

Calls are nonstop, you get 14 seconds in between calls, calls are answered automatically so if you need to report a call you have to do it within those 14 second. There are no raises when they tried giving us a raise they tried to do so in a form of a bonus. When we all raised our concern they took back those tiers and just gave everyone $1 across the board. Company wants you to work additional hours, but your check comes short. When you report the shortage you have to do payroll department job and send proof of hours worked and what you actually got paid. You have no one to reach out to in the moment if something comes up with a call. You literally have to submit a report request for everything! Benefits are terrible and it’s only for full time employees. You have to clock out to use the restroom or drink water.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. It’s great to hear you value the flexibility and diverse experiences offered in the role. We recognize that the high call volume and limited downtime can be challenging. We’re continually working on ways to streamline processes and improve communication, including addressing concerns about pay and benefits. Your insights are helpful as we seek to enhance the overall experience for our team. For further assistance and to receive the support you need, please reach out to us at interpretercommunications@languageline.com.

1.0

Sep 10, 2024

Awful place

Implementation specialist

Recommend

CEO approval

Business Outlook

Pros

Nothing to say that is good.

Cons

This is literally the worst job I have ever had. The Implementation leaders do not care about you. They will expect you to work 12 plus hours a day and sometimes without even taking a lunch. This company should be ashamed of themselves. They do not care about the implementation specialists at all. They also expect you to work and answer them 24/7 whether it is 9pm at night or 2am in the morning. The people in charge do not know how to run an implementation at all. They wait last minute to do everything, and it is super frustrating. Also, they never update a spreadsheet before you go into a hospital, and you are in there blind and guiding yourself around. People in leadership need to demand more to get things done or it will be the same stupid process they already have. WHICH IS NOT BENEFICIAL AT ALL! FIGURE IT OUT!!!! THAT IS WHY PEOPLE KEEP LEAVING THIS PLACEEEEEE!!!!!!

LanguageLine Solutions Response

1y

As your employment is with one of our partners and not directly with LanguageLine, please direct your comments to them. They are in the best position to address your concerns. We wish you well in your future endeavors.

Viewing 376 - 378 of 2,167 Reviews

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