Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,053 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 521 reviews)); "The training is good and complete." ((in 128 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 371 reviews)); "No benefits / 401k and all" ((in 154 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 98 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

2.0

May 16, 2024

Low Pay, High Demand

Interpreter

Recommend

CEO approval

Business Outlook

Pros

WFH, you're able to choose your own schedule

Cons

This job requires you to be fully and proficiently bilingual and it does not pay like a bilingual job at all. 15 dollars an hour to be fully bilingual and have knowledge of so many industries feels like taking advantage of a job market that is already not offering enough. Interpreting is a serious job and it is very sad that a company that provides interpretation services decides to pay so little to their interpreter. Also ZERO benefits at all. Hourly pay rate should start at least at $20 for it to make sense. Who can live of off 15 dolars an hour? This company does not pay you for being bilingual at all. They pay even less than the average monolingual customer service agent. Also you have back to back calls all day long.

LanguageLine Solutions Response

2y

We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Oct 20, 2023

Flexible Schedule But Very Low Hourly Rate

Interpreter

Recommend

CEO approval

Business Outlook

Pros

I've been working with LanguageLine Solutions for more than 5 years now. It's a convenient work from home job with flexible schedule. Full-time interpreters can earn accrued vacation paid and sick paid based on duration of work they contribute to the company versus part-time interpreters earn no benefits.

Cons

The hourly rate for full-time interpreters is very low compare to daily high volume calls. Full-time interpreters receive high volume calls (back-to-back calls) everyday which is very overwhelming that drains their energies out and stressful. In general, calls will not be routed to part-time interpreters, unless all full-time interpreters lines are busy. Health, dental, vision benefits are not provided. All employees need to purchase them on their own.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

2.0

Aug 17, 2023

Unapreciated and old-fashioned

L5 interpreter

Recommend

CEO approval

Business Outlook

Pros

You get your money on time and can work overtime (which pays 1.5x) almost all the time with a maximum of 66 hours a week.

Cons

They don't care about terps and can easily lay you off if you receive a certain number of claims from the client (even if those are not confirmed and there's no way to check if those statements are true). The job is Stressful and you can burn out easily. They offer basic minimum insurance which is not worth it.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.

Viewing 379 - 381 of 2,167 Reviews

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