Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,053 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 525 reviews)); "The training is good and complete." ((in 129 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 64 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 369 reviews)); "No benefits / 401k and all" ((in 141 reviews)); "Poor management indeed." ((in 102 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 95 reviews)); "No pay for time off." ((in 35 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,167 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Sep 23, 2024

Worst Company

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Nothing really besides the remote work

Cons

One of the worst companies ever, bad pay, bad benefits, they exploit interpreters with no breaks between calls. Pay lowly amount. No benefits!!

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. We're glad you found value in the ability to work remotely. We recognize that interpreter work can be both challenging and fast-paced, and we are committed to continuously assessing our policies and practices to provide a supportive environment for our interpreters. While we understand your concerns regarding compensation and benefits, we strive to maintain industry standards while offering flexibility in work arrangements. We appreciate your input and will take it into consideration as we work towards improving the overall experience for our team members. If you'd like to provide further insights or suggestions, we welcome you to reach out directly. Thank you for your time with LanguageLine, and we wish you success in your future endeavors.

1.0

Sep 23, 2024

Greedy Greedy Greedy

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Literally only option for carless people.

Cons

These people will pay you dirty cheap and get away with it, but it’s catching up to them since they’re getting sued. Expect everything good and provides training to excel yet pays the bare minimum. Yea this company is great to USERS, sure, but it definitely hates its employees. People watch you like a hawk up in here and also LISTEN IN TO CALLS THAT ARE NOT SUPPOSED TO BE MONITORED. It’s uncomfortable to hear criticism from someone who obviously gets paid more for less work as well. Get your company in order and please respect your long term employees.

LanguageLine Solutions Response

1y

Thank you for taking the time to share your feedback. We appreciate your honesty about your experience and the challenges you've faced. At LanguageLine, we continuously strive to provide high-quality service to our clients while also working to ensure a positive and supportive environment for our interpreters. We understand that compensation and work expectations are important concerns. We regularly review our policies to stay aligned with industry standards and improve the overall experience for our team members. Monitoring of calls is done in accordance with industry regulations and for quality assurance, but we take your comments seriously and are always evaluating our practices to ensure they are respectful and appropriate. We value all of our employees, particularly those who have dedicated themselves long term, and your feedback is important in helping us improve. We encourage you to reach out if you have further suggestions or would like to discuss your experience in more detail. Thank you again for your input, and we wish you all the best in your future endeavors.

1.0

Aug 10, 2024

They did not win Great Place to work 2023-2024, but lied they did

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from comfortable home, no communte.

Cons

Besides back to back calls high volume calls, abusive QA review, and difficult to change schedule ...etc. Everybody can search from "Great Place to Work (GPTW)" , and know that the did not win the reward, this year 2024, last year 2023 and the year before 2022... however, they posted a lie on the internal employee page "Interpreter Portal", they photo edited a fake award medal sign for 2023 - 2024, From what we can see, last win updated in 2020 on the GPTW page,this is a shame, acam company need to lie to their employee about bad report.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback with us. Regarding your comment about our Great Place to Work (GPTW) recognition, we want to clarify that LanguageLine Solutions, under the parent company Teleperformance, has indeed been awarded the GPTW certification for the years 2021, 2022, 2023, and 2024. To verify this information, you can visit the official Great Place to Work website https://www.greatplacetowork.com/certified-company/1121655, which details our certifications and awards for these years.

Viewing 493 - 495 of 2,167 Reviews

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