Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Flexible hours when you work from home" ((in 527 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 63 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 358 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 153 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 96 reviews)); "Poor management indeed." ((in 96 reviews)); "No pay for time off." ((in 32 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Feb 24, 2025

Job Posting Details Not Reflective of Reality

Mandarin interpreter

Recommend

CEO approval

Business Outlook

Pros

No pros to speak of

Cons

Pay range is falsely advertised. Only after you get to the interview stage do they tell you (and only after you ask) that the top end of the range is actually only for "returning" employees. This makes no sense as why would a returning employee be responding to a job posting targeting new workers.

LanguageLine Solutions Response

1y

Thank you for taking the time to share your feedback. We strive to be as transparent as possible about our pay structure and understand how important clear expectations are for potential employees. We regret any misunderstanding regarding the pay range during the hiring process. Our returning employees bring valuable experience and familiarity with our systems, which is why they may be eligible for different compensation. Our goal is always to provide a supportive and rewarding work environment, and we welcome feedback to help us improve. Best of luck in your future endeavors.

3.0

Feb 19, 2025

Heavy load for my language

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Decent pay for a remote job, Adherence incentive for $1 extra,

Cons

Back to back calls for certain languages. No raises will ever be provided. No support system, You have to figure everything out yourself. NO way to move up to different roles in the company. Health insurance is garbage the bare minimum. Expect you to learn and study a lot outside of paid work time.

LanguageLine Solutions Response

1y

Thank you for your feedback. We're glad to hear that you find the pay competitive for a remote position and that the adherence incentive is a positive aspect of your experience. We understand that some language lines may experience higher call volumes, and we are continuously working to optimize scheduling and support to ensure interpreters have the best possible experience. Regarding career growth, while some roles may be specialized, we encourage employees to explore internal opportunities and professional development resources available. While we do not currently offer traditional raises, we regularly review our compensation structures and incentives to remain competitive. Your feedback is valuable as we work to improve support and training tools for interpreters. If you have specific suggestions or would like to share more details about your experience, please feel free to reach out to us at interpretercommunications@languageline.com.

2.0

Feb 19, 2025

Great place to train

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

Bonus for performance and hours worked, additional points depending on QA percentage that you can exchange for appliances

Cons

There are lots of problems with QA, it's pretty noticeable that supervisors don't speak to each other, and you have to double make sure they updated the extra hours because they don't always submit them of course if there are extra hours available after 5 pm (if you work 9-5 you won't be able to work additional hours since most of the times the ones they have are within that range) they don't give off most US holidays, and if they do you have to complete a form to be selected. If you miss an hour or a day and don't have a sick permit you have to do extra time but if there are no hours available you miss the bonus.

LanguageLine Solutions Response

1y

Thank you for your feedback. Since your calls were handled through one of our partners, we encourage you to reach out to them directly to address any concerns. Wishing you the best!

Viewing 217 - 219 of 2,166 Reviews

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Jobs at LanguageLine Solutions

Malayalam Interpreter