Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 33% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 529 reviews)); "The training is good and complete." ((in 136 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 62 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 35 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 370 reviews)); "No benefits / 401k and all" ((in 146 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 96 reviews)); "Poor management indeed." ((in 96 reviews)); "No pay for time off." ((in 35 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Oct 16, 2024

Unprofessional

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

It’s remote, best part about the job

Cons

High calls volume, low pay. Calls ALWAYS go over your scheduled time and you don’t get compensated for OT OR HOLIDAYS. Unprofessional staffs (especially during training sessions). Expect you to handle calls of all nature, from insurance to government calls. Will force you to “level up” against your will (as in if you’re already L4 - qualified to take medical calls at the time you’re hired and initially trained, they will force you to train for L5 - legal calls, and eventually train you to take USCIS and FEMA calls). Not to mention, they only give you LITERALLY 2 days notice before your supposed new training starts. Some trainers are nice, some will talk just to hear themselves talk. Had one trainer shared something super personal and traumatic about his life in the middle of training… Emailed riddled with grammatical mistakes and misinformation - just shows you how much they pay attention to their job. Ok starting position if you actually like being an interpreter. But if you’re just looking to make some money and not passionate about this line of work, please please please try elsewhere. This place will drain you.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. It's unfortunate your experience here did not meet your expectations. At LanguageLine, we strive to create a respectful and supportive environment for all employees, and we take concerns like yours seriously. We value every employee's contribution. We wish you well in your future endeavors.

1.0

Sep 26, 2023

Worst job ever

Interpreter

Recommend

CEO approval

Business Outlook

Pros

It is remote. That is the only pro.

Cons

Working at home as an interpreter for Languageline Solutions, is the worst job in the world. You need listen to peoples issues and naturally become depressed. You will hate it, do not do it! Languageline Solutions treats interpreters like slaves. They will bully you, constantly give you threats that they will fire you for having short calls when that is not your fault. To them, you are replaceable. They do not care about you at all. They will dispose of you whenever they desire, as they did me. I'm glad though, I am no longer threatened nor bullied by them. The pay is very low compared to the job itself. Very mentally draining. I am on 2 mental health medications because of the job and the way they mistreated me.

LanguageLine Solutions Response

2y

Thank you for taking the time to share your experience. Our interpreters meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements. Unfortunately, it was not a good fit for you. We wish you well in your future endeavors.

3.0

Sep 1, 2022

I think they should pay more

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

glad its flexible and its job from home, it takes me 2 min to get to my work place its very independent ; I m supervised but its remote and I m not bothered if its not needed; I know what I need to do and how

Cons

they are paying too freaking little baring in mind that russian is very very in demand language to translate ; lots of calls, they are constantly asking us to work overtime because there is a big demand but not willing to pay min wage I was paid for almost 2 years basic $14 an hour, then they raised to $15 and recently jumped to $18 but as a part time employee I don't get paid time off ; I dont get paid sick time, I dont get insurance, I dont get any benefits beside only 401k ; we work all holidays there is no extra pay for those either and if you work over time ... no extra pay just your normal regular pay FEMA calls paid almost $30 an hour but you often dont know what calls are FEMa and we dont get them that much ; i keep hearing that Spanish interpreters paid like 30-36$ an hour, arabic paid more as well now Russian interpreters are even more in demand coz lots of Ukrainian ppl all over the world speak often russian too and its an options for them to communicate they need to pay more!!! I mean someone with two language skills should be able to make more money than a barista ... they want us to know all the terms and medical and legal and banks and insurance but pay us like we were good after 4 hours training

LanguageLine Solutions Response

3y

Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note we regularly review industry compensation. Payments are made within the Labor Law. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 232 - 234 of 2,166 Reviews

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