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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Oct 20, 2017

Zero communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are a professional interpreter, this employment opportunity will serve as a good platform for continued practice of your interpretation skills in a variety of settings.

Cons

- Zero communication. Other than the initial interview, during which the recruiters are very approachable, there is no live communication that would take place during the course of your employment, i.e. other than the feedback after routine monitoring by QA or in other instances when the MANAGEMENT needs to get a hold of you. It's virtually impossible to speak with anyone at any department and on any level. - Inadequate reimbursement. The reimbursement level is as grossly disproportionate with the degree of responsibility you will take with various assignments during the course of your employment, as it is disproportionate with the skill set and time and effort it takes to acquire it that are required to be a qualified professional. You may also notice that with the ever increasing level of responsibility, the reimbursement level will stay miserably the same (non-negotiable). It is a shame that a professional in an occupation of unqualified labor, e.g. hospitality or restaurant industries could easily make substantially more money than working as an interpreter with this employer. It is large companies like this, who are largely responsible for setting a poor standard for reimbursement level in the interpreting profession as a whole. - Zero training. The training that this employer provides is inadequate for anyone to successfully be able to perform the tasks of your assigned area of responsibility, as an interpreter, You will be expected to perform on a particular level without any significant resources. With regards to continued training for your interpretation skills, you are on your own. - There is no paid vacation for staff interpreters, and the benefits offered are of a highly questionable usefulness

avatar
LanguageLine Solutions Response
8y
Though it was difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. Regarding your specific complaint around the lack of training and continued education, please know that we are exploring different options to better prepare interpreters for this job. If you have any specific ideas on this topic, please contact my office so we can continue this discussion on how to improve in this area. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
1.0
Nov 28, 2016

Interpreter

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can think of. It used to be the comfort work environment at home, but now they are switching everyone to video interpretations, that makes it less attractive , because you have to dress up now for work.

Cons

Stressful work, company treats employees like disposal trash. Pay gets cut left and right, take it or leave it attitude from the company.

1.0
Nov 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Work at Home. But I prefer to say there is no Pros at all!

Cons

Overworked and underpaid. Nobody treats you as an existence. Most employees leave within 2-3 months due to the terrible feelings from working for Languageline. This company only needs happy slaves to make money for them. No paid sick day, no holiday, no future or hope. The funny thing is you use your own money to pay for sick day or vacation, but you need the management to approve your "request". If the hard work (Nonstop Calls during work shifts) makes you sick more than 40 hours, they will warn you. You have no right at all. The mad clients could simply make complains about you without reason. But there is no way for you to complain about the clients or the manager. The clients don't know the language, but they have the right to say you interpreted the word wrong. It's shame to see a company like Languageline could be existed on the earth for such long time! STAY AWAY FROM THIS SWEATSHOP!!!

Viewing 244 - 246 of 2,166 Reviews

Glassdoor has 3,049 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.