employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Feb 26, 2018

As Time Goes By

Recommend
CEO approval
Business Outlook

Pros

You make a direct impact with disenfranchised people. People who would otherwise not be able to navigate English speaking services (which are apparently a lot i.e. gas, internet, insurance, medical, school, etc.) are now able to communicate freely without having a language barrier. You are helping typically people who are older or don't have much formal schooling, and to make their lives easier provides fulfillment. Most people are incredibly grateful for having an interpreter on the line, so angry customers/clients are very unlikely. You get to learn about different languages and expand your vocabulary x10 fold on the first month of work. You will be incredibly surprised how many things you learn. You will learn to write, listen, and interpret all at the same time. This will make you a person whose very attentive and can multitask.

Cons

You wake up, shower, get dressed, turn the stove and heat some water, you feed the cat, you open up the living room curtains, you throw the trash, you set your work station ready. You see the next door neighbor, 94 year old woman walking by, feeding birds. You see the hedge trimming person, cutting the same hedge everyday. You see birds, lots of birds, start to notice different kinds of chirps. Sunny days, cloudy days, neutral days. The fridge is starting to buzz louder and louder. This granola you've been eating 9 months straight every morning is starting to taste bad, but you liked peanut butter? Maybe it's the brand. On your 15 minute break, you leave your work station and cherish and spend time with your loved ones, as if you hadn't seen anyone for the past year. You start to develop this leg jitter that wasn't there before, it comes up anytime a caller is saying things too quick or unintelligible noise. You remind yourself you are making an impact on disenfranchised people. You tell yourself you're over reacting, and tell yourself you should be glad you have a job in the first place. The birds chirp louder. You stare outside one Tuesday morning, thinking to yourself, maybe I should pursue my dream as a film/art/business person.

1.0
Feb 23, 2018

Very bad expdrience.Avoid

Recommend
CEO approval
Business Outlook

Pros

No good reason as damaging the reputation of interpreter and doesn't help the clients.

Cons

Lowest rates in the industry. Bad and unfair aptitude towards employees.

1.0
Dec 1, 2017

Horrible Company...Never and Ever Approach

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. Other than that, no pros at all!

Cons

- Lack of communication between the management and employees. - Lack of clarity in explaining company's leave& absence policy and holiday policy. - Only 3 Paid holidays but even in paid holidays you may be reported absent. - Every HR and every Scheduling Dept. officer would give you a different interpretation of the issues you are seeing in your paystub. - No unified coding when it comes to absence/leave/off days. No surprise if reality does not reflect the paper contract you received when you were first hired. - Too many technical issues and discrepancy in the scheduling. - Frequent transition from one call platform to another. - Management may decide to have you shift from one platform to another without notifying you ahead of time. You will end up showing as "absent" in their records while you work 8hrs in another platform. - No pay upgrade at all. - No promotion - You get to work for them 20 yrs without having a change for regular pay increase like other companies unless you fight for that. - tens of other issues which I am sick of dealing with on a daily basis. - People who monitor/assess or evaluate your performance are way behind you in performance and language capabilities. Their language is horrible. - Some full time employees have paid time off, others do not have at all.

avatar
LanguageLine Solutions Response
8y
Though they are difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. We consider our team of interpreters to be our greatest asset, and it is of paramount importance to me that you feel valued. If you would like to share more, please contact my office and schedule an appointment. I welcome the opportunity to hear more about your concerns and suggestions for improving our company. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
Viewing 283 - 285 of 2,166 Reviews

Glassdoor has 3,049 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.