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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      45% would recommend to a friend

      (5,991 total reviews)
      avatar

      John Gibson

      47% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Paychex has an employee rating of 3.1 out of 5 stars, based on 5,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      6K reviews
      2.0
      Oct 28, 2019

      Unhealthy environment

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      My immediate team, new office building

      Cons

      My time at Paychex was spent feeling isolated and depressed. Within my first two weeks, I realized I was the only Black person in a building filled with hundreds of people and started feeling like I had made a serious mistake. Felt dis-empowered, seeing something wrong that I couldn't do anything about. After awhile, the lack of diversity in PD-and-IT started to seem intentional. Many Testers, Scrum Masters, Requirements Analysts, and so on come from non-technical roles in other departments. Those other departments are more diverse but it seems like the only people who ever transfer into PD-and-IT or get hired are White or Asian. Most offensive thing was on their career portal, posting a picture of a black guy coding in a building that I had never seen another a black software engineer. Only exception to this was a black female intern. Seems like diversity is a fashion statement to them and not an actual value. They are not aware and/or they don't really care about the moral or absolute consequences of not having a diverse and truly inclusive environment. Furthermore, why would you advertise something that is false? Quit after I realized that my employment at Paychex had made me stop trusting my ambition.

      avatar
      Paychex Response
      6y
      Paychex is dedicated to fostering a culture of inclusion and diversity by embracing individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities, and talent. We also value integrity in all that we do, including using photos on our careers page of our actual employees. Although we are on a journey of increased efforts to be more intentional around inclusion in all aspects of business, we are disappointed to hear that your experience has let you down. We will be sharing your feedback internally to our inclusion and diversity team, as well as our leaders in PD and IT. In addition, we would like the opportunity to further discuss your experience in more detail, and invite you to contact us directly at glassdoor@paychex.com.
      1.0
      Jul 31, 2019

      Sweatshop - Compensation well below industry standard

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      401k and Benefit package , Possible career advancement but management has to like you.

      Cons

      Worked to death no down time. Tied to an adherence schedule, Expected to be superman on occasion, I often forgot my cape. Clients calling in are impatient because the buck has been passed several times. 2nd and 3rd level support teams are not client facing so the client has to suffer if there is a system issue. No one will ever respond back to them because they do not have time and you cannot use a not ready state on the phone. CRM tools used are convoluted and extremely time consuming. I struggled to find an efficient process that brought customer satisfaction. Left because I had no control of process. Its sad because the company has potential , its evident management is not savoy enough to understand the big picture. I would only recommend this company to someone right out of school looking for corporate experience. Be aware of brainwashing culture process. Basically what they want you to do is except all the BS in the workplace and maintain a positive attitude. Thats one thing if your being compensated for it but your not.

      avatar
      Paychex Response
      6y
      Our employee experience is important to us. We'd like an opportunity to chat about your feedback in more detail. Please reach out to glassdoor@paychex.com to set up some time. Thank you.
      1.0
      Apr 14, 2019

      Stay away from working here! Unless you like asking for permission to go to the bathroom.

      401k service partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits and an on-site cafeteria.

      Cons

      They force you to ask for permission to use the bathroom in a group chat for everyone to see. No time granted for any personal or professional development. Supervisors will message you after 30 seconds of not being Available on the phones and ask you why you’re unavailable. Then those same supervisors leave early 3 out of 5 days a week.

      avatar
      Paychex Response
      7y
      Thank you for leaving this review. We apologize that your experience with Paychex has been negative. Based on your feedback we can see there is room for improvement. If you would like a further discussion regarding your feedback, please contact employee_relations@paychex.com. We will be following up on these concerns and would like to thank you for sharing your experience.
      Viewing 49 - 51 of 5,991 Reviews
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      ReviewsPaychex reviews

      Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.