TTEC reviews

During covid-19, I had a 102.7 fever and was forced to work a 15 hour shift. I looked at one of the managers and told them I felt extremely bad. She replied, "Well, if you pass out, we'll call an ambulance because we need the hours." Because of working this forced overtime, I was also disqualified from a lot of programs. We lost a co-worker to COVID. They abruptly changed my hours 4 times without ample notice. I didn't have child care during the pandemic and they knew it. I'm a single mother with an autistic child. They fired me because I couldn't keep up with the fourth schedule change demands. Now, they are fighting my unemployment claim. I was "one of the best agents" they had. Apparently, they don't care if I lose everything because I'm no longer serving their purpose. Do yourself a favor and work for a company that will appreciate you.

Honestly the worst job I've ever had, everything was a dumpster fire from the hiring process to the day before I quit. When I received the email asking me to attend an interview, they requested I have a working webcam which led me to believe that it was a 1 on 1 interview. Instead, I'm invited to a mass hiring zoom call with about 50 people. There was no interview process, they vaguely described the job and everyone that typed "I agree to the terms of employment" in the chat was hired. I was meant to do call center work with a week and a half of training, 90% of training was reading through the TTEC handbook and 10% of it was role call, keep in mind they're a 3rd party hiring company so the call center was completely unrelated to TTEC, aka the handbook had 0 relation to my job. My "trainer" worked for a completely different company than the one I was meant to work for, so she had about the same idea as to what our job was as we did as new hires. I had 0 clue as to what I was meant to be doing when I started taking calls, we had about 10 minutes of training on how to use the call system and maybe 15 minutes of mock calls before they threw us into taking live calls. Once training was finished we were put with a team lead that hadn't even met us prior, our only communication was through a chat system and the response time was anywhere from 5 minutes to more than an hour. There were other team leads acting as chat mods but it didn't matter given that none of the new hires had any idea as to what they should be doing and your question got bumped out of view within seconds due to 30 other new questions piling in. I once had a caller on hold for more than 30 minutes while I waited for an answer to a question. If a client had a major issue or a complaint, there was no way to direct transfer them to a supervisor, you basically had to tell them that you'd take their info and they'd get a call from a supervisor later. There were times when customers refused to get off the line and I'd wait upwards of 45 minutes for them to either hang up or agree to give me their info. TLDR: No interview, little to no training, little to no help from team leads, no benefits, high turnover rate.