TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Jun 7, 2018

Licensed Agent

Recommend
CEO approval
Business Outlook

Pros

Regular paycheck, great teamwork with coworkers,

Cons

Quality scores too high and company terminates employees when the call volume goes down instead of laying off. Company cuts hours, does more quality checks then fires people who don't meet the high quality score.

3.0
Apr 7, 2018

Not so good .....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home training for the program I was on was not good. Our trainer was awesome and very available to us but did not teach us anything about the project. When I started taking live calls i was just thrown out there to the wolves.

Cons

Constant system errors, I mean , constant! There is a lot they don't tell you before training, they wait until you go into nesting. Your schedule can change in a moment's notice. They put you on the phones when you're still not feeling prepared

2.0
Jan 19, 2018

A little better than ACT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive wages and you don’t have to get your hands dirty. The location is close to home and the environment seems very nice at first. I love the view from the outside break area! 401k and vacation packages are competitive to other companies in the area.

Cons

I have a lot I could say here, but in fear of someone having the ability to identify me, I will keep it short and simple. Trust no one. Do only your required tasks, nothing more nothing less. Speak to co-workers as minimally as possible. Follow the rules. Don’t expect advancement unless you are personal friends with management. Never voice your opinions or be openly honest about ANYTHING.

Viewing 370 - 372 of 11,457 Reviews

Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.