TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Feb 18, 2011
Recommend
CEO approval
Business Outlook

Pros

Very fast based projects, makes you work out ways that no one ever thought of. Co workers are generally great to work with.

Cons

Senior management is "Passionate" definition is they will get in your face and scream (literally) on how bad of a person you are for missing something that you didnt even know existed. Even if you have proof you did nothing wrong you can and will get blamed. This company is run on fear and intimidation. It comes from the C-Levels down, good people have been fired for trying to tell the CEO this. The only thing that matters to management is who to blame, they blame each other and throw their own people under the bus regularly to save their own jobs. This is not a place for a career unless you have already been there for 10 years, if you are just coming in understand you will last 1-2 years before being totally burned out and run down. I would not recommend this job to anyone.

1.0
Mar 29, 2010
Recommend
CEO approval
Business Outlook

Pros

The company is focus on UCCE and has a lot of opportunties to grow for individuals

Cons

1. Very poor management and support from team members, can't even get tools to do the job sometimes 2. Very poor project flow, everything else except UCCE is not import for them, even in the BOM, not capable of doing basic R/S, IPT ... 3. Employee evaluation is VERY often, from PM/Manager/VP since they need to get rid of people very often. Of course they are always hiring. 4. Doesn't have good reputation, almost every one in the industry knows they keep losing money for years and still going down.

1.0
Jun 12, 2009
Recommend
CEO approval
Business Outlook

Pros

It's a global company - stick around, and you'll get plenty of opportunities to work with people around the world. You also get exposure to lots of technologies, as well as the chance to (re?)invent ways to do things and solve problems, so the resume improvements are all around if you just work for it.

Cons

It's a global company - stick around and you'll get plenty of opportunities to take a hit for a problem on a "thing" you didn't even know existed, yet it was your responsibility to know about it and take ownership. You also get exposure to lots of technologies, but never really time to learn them well because of the need to launch them quickly for a short-notice project. And the chances to (re?) invent ways only exist because the focus on launching projects quickly - for what it's worth, an artifact of previous leadership - sacrificed doing projects well and reliably for the sake of that speed; as a result, many things lack redundancy and documentation, and those environments that have documentation are woefully outdated.

Viewing 403 - 405 of 11,457 Reviews

Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.