Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Oct 16, 2024

      Not for the weak

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is a pro

      Cons

      Training is not great. You basically watch a bunch of PowerPoint presentations. Their AHT is 7 minutes which is unrealistic considering most people calling need more than 7 minutes. Every situation is different Back to back calls Cannot use acw to put in your notes ACW is 9 seconds Csrs want to help the customer, but can't due to constantly being reprimanded for going over 7 minutes. Angry customers. Slow computers Ancient CRM system that is constantly failing. Give you a hard time about taking time off, even when you have accrued PTO Can't plan a vacation bc they usually deny PTO The list is endless

      3.0
      Apr 8, 2024

      massive lay-off

      Bilingual costumer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      possibility of home office, good benefits

      Cons

      horrible management, you feel just like a number. They cut hours 2 weeks before the lay off and no one helped or explained.

      2.0
      Mar 22, 2024

      Where Wages Play Hide and Seek, Raises are Mythical Creatures, and Communication is a One-Way Street!

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are not bad. Could be better

      Cons

      I worked over a year and never received a raise even though I consistently scored 100% on my QA. 401K is matched up to a certain % and taken out automatically from your check after a few weeks on the job. Unless you opt out which they dont tell you that. They dont match your contribution until a year after being with the company only found this out by contacting the Financial company where my 401K was going to. I had PTO left, over 40 hrs when I left (was told it would be paid out) but because my state doesnt require it they didnt pay it. You can only contact them thorugh a ticket system which takes days to get a reply.

      Viewing 406 - 408 of 11,457 Reviews
      Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
      ReviewsTTEC reviews

      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.