Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,259 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Customer Service Agent , Customer Service Representative and Agente Bilingue Call Center .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 651 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 226 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 532 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Ciudad de México , León , Guadalajara , Tijuana , Zapopan , Aguascalientes , Puebla , Tlalnepantla , Ixtapaluca , Tlaquepaque , Querétaro , Metepec , San Luis Potosí , Guanajuato , Mérida , Huixquilucan , Cuernavaca , Toluca , Monterrey , Centro

TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Mar 19, 2023

Very unorganized-do not recommend!!!!!

Senior customer service agent

Recommend

CEO approval

Business Outlook

Pros

Remote position, I can not think of any other Pros honestly. Too much micromanaging!!!!

Cons

Very unorganized and no info given on benefits and you can not speak to a person in Human Resources, everything has to be handled by submitting a ticket or email, the trainers do not have a clue as to what they are doing! No communication and very rushed training. You will be on camera for training and some of the trainers are just rude to the employees. Also, when you ask a question, its like the trainers and managers are very vague with their answers if they even have an answer that is. The pay is not anywhere near enough! for everything they require you to do. Very disappointed. Equipment does not come on time for the training class and then you get behind because the trainers rush through everything and expect you to remember all of it. The equipment they send is in poor condition or missing all together!!! Not very professional and that is putting it nicely. The training length in the offer letter is not the same as what the actual training period ends up being!! The list goes on.

3.0

Sep 13, 2022

Could be worse, could be MUCH better

Chat customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full-Time hours, benefits, vacation pay, campaign I did was fun and interesting and lots of supportive team leads and co-workers

Cons

long training, hours, didn't get paid on time, when you apply you don't know which campaign you will be hired for and then you can't apply to another campaign for six months - my position was temporary

TTEC Response

3y

Your experience is important to us. Thank you for taking the time to let us know.

1.0

Apr 21, 2022

Lack of job security and communication

Healthcare customer service representative

Recommend

CEO approval

Business Outlook

Pros

No weekend work (depending on LOB), wfh

Cons

I work for the UHC LOB serving Medicaid members. The training was not bad if you were actively listening and participating. I had a pretty good trainer. After training you go into nesting for about a week and still able to receive support from trainer on calls. Less calls during nesting. But once you get into production, the entire work environment changes and you are met with a lack of communication about processes during calls, a lack of job security (a constant reminder that you will be fired), and tremendous system issues that YOU (not the company or client systems, YOU) are blamed for. Any system issue after 30 minutes, it is unpaid. This is one company I will ABSOLUTELY stay away from!

TTEC Response

4y

Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

Viewing 409 - 411 of 11,457 Reviews

Jobs at TTEC

Agente Bilingüe de Atención a Clientes – Inglés-Español

Bilingual Customer Service Agent – English-Spanish

Bilingual Service to Sales Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Technical Support Representative –English-Spanish

TTEC

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Very unorganized-do not recommend!!!!!

Could be worse, could be MUCH better

Lack of job security and communication

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