TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
May 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy to get hires and they push you thru training.

Cons

Inadequate training, work schedules frequently change without notice or employee's consent, sick days may be denied even in cases of hospitalization, failure to pay for mandatory overtime, sexism (both sexes) and member's (caller's) health is often put in jeopardy (thru neglect) to increase call volume or profits due to under-staffing (occasionally when workers are given mandatory unpaid time off to reduce overhead. Before I left (during a residential move) my schedule was changes to 14 hrs/day 5 days a week work from home with TTEC. refusing to accept why this was not possible.

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TTEC Response
6y
Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com
1.0
Apr 1, 2020

Sucks

Recommend
CEO approval
Business Outlook

Pros

Closest thing to slave labor without being illegal.

Cons

Worst place in the world to work.

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TTEC Response
6y
Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com
1.0
Mar 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Good Teammates and Other Coworkers Within the Team

Cons

If you have any kind of system issues and have to call ASD, which is called At Home Service Desk, you are on the call with that team for hours. 2-3 hour minimum unless it is just a password reset to get into a program.

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TTEC Response
6y
We welcome your assessment of our processes. Thank you for taking the time to let us know how we can be better.
Viewing 535 - 537 of 11,459 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.