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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,460 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      1.0
      May 23, 2017

      Worst Company I have ever worked for

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team Leads try but the culture at Teletech does not favor employees. Pretty good benefits. Low pay for the responsibility.

      Cons

      This company does not care about employees. Worked in USAA unit on fraud and account takeover. They trained us and then moved us to another discipline. Training was a circus with little discipline in class. Lousy sick pay allowances. The company clearly worships money at the expense of employees.

      4.0
      May 11, 2017

      This job saved me...

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Work-From-Home Job -Not Overly Micro-Managed I've worked for many call centers before- this place gives you a bit more freedom -They Focus on Quality, not just quantity Some managers/team leads are not just stats oriented and are about the treatment of the customers, not just the numbers. -Staff is helpful and friendly -They give staff Voluntary-Time-Off and offer extra hours when available -Very good group-based training

      Cons

      -Working from home could be difficult if you don't have a good internet connection- have at least 50mbps connection and the computer you have is fast, and last- make sure you have no packet loss- otherwise customers may have trouble hearing you. -Pay is a bit low- but it's better than having no job. -Sometimes they have to cut/increase hours - this could be either a pro or con (but usually they only are slow a few times a year)

      2.0
      Mar 29, 2017

      Customer service

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Highest pay in Kalispell

      Cons

      Horrible not recommended They see you as number not a person. Horrible horrible

      Viewing 586 - 588 of 11,460 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.