Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

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Firstsource Solutions

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Ratings by category

4.6

Career opportunities

4.5

Diversity & inclusion

4.5

Senior management

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

68 reviews

4.0

Nov 27, 2023

Great Place

Analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work at, treated like family with very flexible work time.

Cons

Feel like the pay wasn't enough for the work sometimes.

Firstsource Solutions Response

Thank you for taking the time to share your thoughts on your experience with us. Creating a sense of community and fostering a flexible work culture are crucial aspects of our company values, and we're glad to know that you have experienced these in your time with us. We understand that compensation is an important factor. Your feedback regarding pay has not gone unnoticed. We continuously strive to assess and enhance our compensation packages to ensure they reflect the value our dedicated team members bring to our organization. We will consider this feedback as we work towards creating an even more rewarding work environment for everyone. Thank you again for your response.

1.0

Sep 23, 2023

salary

Analyst

Recommend

CEO approval

Business Outlook

Pros

good company, learn new things

Cons

no job security, lot of politics

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are delighted that you have had the chance to learn new things during your time with us. We encourage continuous learning and personal development. We understand the importance of job security, and we're actively working to enhance it. We believe in creating a stable and supportive work environment for our employees. We are committed to fostering a culture of transparency, fairness, and open communication to minimize the impact of politics within the organization. We are dedicated to providing resources and assistance to ensure your success and well-being within the company.

4.0

May 22, 2023

Good Company

Analyst

Recommend

CEO approval

Business Outlook

Pros

Work Environment Friendly Staff WFH

Cons

Night Shifts. Inconsistent Salary Range.

Firstsource Solutions Response

Thank you for sharing your experience with us. We are pleased to hear that the work environment is viewed as friendly, and we appreciate the positive relationships among the staff. Regular evaluations of our salary ranges and benchmarking them against industry standards will be conducted to ensure equitable pay for all employees. It's crucial to prioritize employee health and safety, including addressing any potential challenges or discomfort associated with night shifts. Exploring strategies such as flexible scheduling can help alleviate these concerns

Viewing 28 - 30 of 68 Reviews

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