Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (68 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

68 reviews

5.0

Mar 28, 2024

Awesome place to work for Fresher and Experience

Analyst

Recommend

CEO approval

Business Outlook

Pros

Very flexible and comfortable place to work in FSL. FSL give lot of opportunities to both Fresher and Experience.

Cons

There is no downside i guess because everything in FSL is good environment to work

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you find the work environment flexible and comfortable, and that it provides ample opportunities for both freshers and experienced professionals. Creating a supportive and inclusive workplace where individuals can thrive and grow is a priority for us. Your positive feedback reinforces our commitment to fostering a dynamic and accommodating work environment

3.0

Jan 7, 2024

Work at firstsource

Analyst

Recommend

CEO approval

Business Outlook

Pros

You get to work in a big city such as bengaluru

Cons

The salary is not enough

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are proud to offer the opportunity to work in vibrant and dynamic cities like Bengaluru. Working in such a thriving metropolitan area provides employees with exposure to diverse cultures, career opportunities, and access to a wealth of resources for both personal and professional growth. We are committed to continually evaluating and improving our compensation structure to better meet our employees' needs and ensure they feel valued and rewarded for their hard work.

3.0

Jan 1, 2024

Good atmosphere to work

Analyst

Recommend

CEO approval

Business Outlook

Pros

It's good place for work

Cons

Mostly night shifts, there are rotational shifts as well and day also.

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We're committed to providing our team members with the resources, support, and opportunities they need to thrive. While we acknowledge the challenges that come with these schedules, we strive to create a positive and supportive work environment for all our employees. We offer various amenities and support services to help our team members cope with the demands of night shifts, including flexible scheduling options and additional resources for work-life balance.

Viewing 25 - 27 of 68 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)