Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (68 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

68 reviews

4.0

Jul 26, 2024

Salary

Analyst

Recommend

CEO approval

Business Outlook

Pros

Nice workplace and great managers.

Cons

Nothing that i think off

Firstsource Solutions Response

1y

Thank you for your kind words! We’re thrilled to hear that you’ve had a positive experience with both the workplace environment and our management team. Creating a supportive and pleasant work environment is a top priority for us, and it’s rewarding to know that our efforts have made a difference.

1.0

Jul 23, 2024

Worst

Analyst

Recommend

CEO approval

Business Outlook

Pros

Worst management do not look into it

Cons

Waste of time being in their organisation

Firstsource Solutions Response

1y

Thank you for sharing your feedback. we have implemented significant changes to strengthen our management practices. This includes enhanced management training, clearer communication channels, and more proactive leadership involvement to ensure that concerns are addressed promptly and effectively. We’ve also introduced new support systems to help managers be more responsive and better equipped to guide their teams.

2.0

Jun 19, 2024

Management is not well

Analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing much to share pros about this company

Cons

Management is not well & doesn't behave good with employees

Viewing 22 - 24 of 68 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)