Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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Firstsource Solutions

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Ratings by category

4.6

Career opportunities

4.5

Diversity & inclusion

4.5

Senior management

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

68 reviews

3.0

Dec 14, 2024

Post closing

Analyst

Recommend

CEO approval

Business Outlook

Pros

Training conducted by seniors who have more knowledge on the same process , Easy to learn , work from home option good to have more time instead office

Cons

Pay less Shift timing extends Recognition poor Layoff

Firstsource Solutions Response

Thank you for sharing your feedback! We're glad to hear that you find the training provided by senior team members helpful, and the work-from-home option gives you more time. We understand that compensation and recognition are key areas for improvement. We follow company standards for pay, and we ensure that performance-based rewards and recognition are given to those who excel. We appreciate your input, and we are committed to continuing to enhance the recognition process to reward those who take on more responsibility and demonstrate strong knowledge and experience.

1.0

Dec 11, 2024

Bad interview

Analyst

Recommend

CEO approval

Business Outlook

Pros

Very bad many times call interview HR and manger playing rejected

Cons

Not good Interview person when they want rejected hr and manager

Firstsource Solutions Response

Thank you for your feedback. We are sorry to hear that your interview experience didn't meet your expectations. At Firstsource, we strive to ensure a professional and respectful process for all candidates.

1.0

Aug 22, 2024

Bed bugs

Analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing is good in this company

Cons

Every thing the company is a concern

Firstsource Solutions Response

Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your experience with the company has not met your expectations.Our goal is to foster a positive and supportive work environment, and we recognize that we have work to do to achieve this. We are committed to open communication and would greatly appreciate any specific details about the issues you've faced.

Viewing 19 - 21 of 68 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

Firstsource Solutions Analyst reviews

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Bad interview

Bed bugs

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