Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (68 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

68 reviews

4.0

Aug 6, 2025

Great place

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good culture, work life balanced. Flexibility in work timing.

Cons

There is nothing to say about cons at FSL

Firstsource Solutions Response

10mo

Thank you for your positive feedback. We’re delighted to hear that you value FSL’s culture, work-life balance, and flexible work timings. Creating a supportive and adaptable environment is a priority for us, and it’s rewarding to know that it’s making a difference for our employees.

4.0

Jul 29, 2025

Salary

Analyst

Recommend

CEO approval

Business Outlook

Pros

Incentives are actually great here and it is not that hard as well to earn them as compared to other companies in the same line of business.

Cons

You might be earning great incentives but when it comes to basis salary it is way too less as compared to other companies in the same line of business

Firstsource Solutions Response

10mo

Thank you for your honest feedback! It’s great to know that the incentive structure at Firstsource is both rewarding and achievable compared to similar companies. That’s a strong motivator for employees to perform well. Balancing competitive incentives with a fair base pay, which also reflects individual performance,

5.0

Jun 13, 2025

Proud to be part of First source solution limited

Analyst

Recommend

CEO approval

Business Outlook

Pros

I want to take a moment to express my heartfelt appreciation for the incredible, dedication and teamwork in our First source solution limited organization. we are working community built on mutual respect. friendly and supportive environment. i am grateful for the opportunities to grow, learn and contribute. we are building legacy.

Cons

at my end everything was going good and well at first source.

Firstsource Solutions Response

1y

Thank you for your thoughtful and encouraging feedback! We’re truly glad to know that you’ve had a positive experience at Firstsource and appreciate the collaborative culture, mutual respect, and growth opportunities. Your words reflect the spirit we strive to foster within the organization. Thank you for being a part of our journey!

Viewing 16 - 18 of 68 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)