Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

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Firstsource Solutions

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Ratings by category

4.6

Career opportunities

4.5

Diversity & inclusion

4.5

Senior management

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

3.0

May 3, 2022

Great Opportunity to work with Firstsource Solutions.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good environment, Helping managers, Nice cafeteria.

Cons

No Job Security, bad security department.

Firstsource Solutions Response

Thanks for writing in. Glad to know that you are happy with the work environment and support provided. We care deeply about creating employment security for Firstsourcers and imbibing one of our core values 'Humaneness' i.e., being fair, respectful, and sensitive. It may not always be perfect, however, we try hard to ensure that we support our employees at all times. The safety and wellness of our Firstsourcers are of utmost priority – Please connect with your Manager or your EE SPOC, so that your concerns can be addressed quickly. Wishing you a fulfilling career with Firstsource.

5.0

Apr 5, 2022

A wonderful company that made my first corporate work life experience a pleasant one.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Firstsource provides one of the best work environment for its employees. From day one my colleagues and the management has been incredibly supportive. It has always been a great experience to work for a company that actually cared about their employees. I've had the opportunity to learn and grow my professional skills. I always love the positive attitude that the management has, in providing opportunities for the employees to develop in the field.

Cons

I have very little to complain about, as there's a bunch of positives in the company so it's really hard to point out the negatives.

Firstsource Solutions Response

Many thanks for your great review and for sharing your experience. We are delighted to know how contented and trusted you feel at work. As you rightly mentioned, our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their goals and to have an enriching experience at Firstsource. Keep up the good work, but if there’s anything you need help with, please reach out to your Team Leader or HR partner. All the very best for a long and rewarding career with us.

2.0

Mar 22, 2022

Pass

Analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing to say about pros about this company

Cons

No job security and no work life balancing

Viewing 43 - 45 of 68 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

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Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

Firstsource Solutions Analyst reviews

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Great Opportunity to work with Firstsource Solutions.

A wonderful company that made my first corporate work life experience a pleasant one.

Pass

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