Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

93% approve of CEO

93% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

68 reviews

5.0

Mar 1, 2022

Feedback

Analyst

Recommend

CEO approval

Business Outlook

Pros

1. FSL is a good place to work because Easily we can build our professional carrier will get support from team & management. 2. Process stability is excellent. 3. If we have any Queries the management will approach immediately or resolve those Queries. 4. Salary also they are giving high from the market 5. In COVID situation the Organization is provided lot of benefits to the people who are effected with the COVID. 6. I learnt lot of things in these Organization Ex- End to End Excel, PPT Presentation. 7. The way of treating employees is excellent. 8. I suggest to the people to work in FSL because this is a very good platform to build you career.

Cons

Ap per my knowledge there is no downsides of this Organization.

4.0

Feb 5, 2022

Good

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good team leader thats the reason

Cons

Nothing to change.all is good

Firstsource Solutions Response

4y

Thank you for your review. It’s good to hear you enjoyed working with your peers. We strive to provide an environment where people can connect and make friends. We wish you all the very best for your future career.

4.0

Feb 2, 2022

Sowjanya Glassdoor Review

Analyst

Recommend

CEO approval

Business Outlook

Pros

Recognising people , Good work culture

Cons

There is no downsides in first source solutions .

Firstsource Solutions Response

4y

Many thanks for your review. We're happy to hear that you appreciate our employee recognition initiatives and our culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas, and we are always striving to make it better. We wish you a successful career with Firstsource.

Viewing 46 - 48 of 68 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)