Is Firstsource Solutions a good company to work for as a Call Support Agent?

Call Support Agent professionals working at Firstsource Solutions have rated their employer with 2.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Call Support Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Call Support Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Call Support Agent employees well?

Call Support Agent professionals rate their compensation and benefits at Firstsource Solutions with 1.9 out of 5 stars based on 16 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Call Support Agent salaries at Firstsource Solutions.

How happy are Call Support Agent professionals working at Firstsource Solutions?

4% of Call Support Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Call Support Agent professionals have also rated Firstsource Solutions with a 1.9 rating for work-life-balance, 2.7 rating for diversity and inclusion, 3.4 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Call Support Agent reviews

2.9

4% would recommend to a friend

(16 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

4% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Support Agent employees have rated Firstsource Solutions with 2.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Call Support Agent professionals have an average working experience there. Firstsource Solutions is rated 25% below average by Call Support Agent professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

16 reviews

1.0

May 14, 2022

Awful

Call center agent

Recommend

CEO approval

Business Outlook

Pros

They pay the largest minimum wage, it doesn't matter how old you are

Cons

I started as an agent and moved up as an Sme, they don't change your title so they can move you about an up and down at any time, they don't put responsibility on those that do absolutely nothing, you only go up if you are friends with the right people, they run a ridiculous popularity contest even though they tell you at the start how easy it is to progress and how nice everything is (lies)

Firstsource Solutions Response

4y

Thank you for your review. Here at Firstsource, we strive to provide a people-focused culture where our employees can thrive and progress in their careers. Our leadership teams are always on hand to provide guidance and support and readily offer opportunities at appropriate points in your career. The ability to step up allows you to try out new roles and demonstrate your abilities – it’s a great way to progress and move into the talent pool if you do a good job. We're sorry it didn’t work out better for you and wish you all the very best in your future career.

4.0

Apr 26, 2022

First source

Call centre agent

Recommend

CEO approval

Business Outlook

Pros

Good pay, good/friendly management, help whenever needed

Cons

Long hours, have to pay for parking

Firstsource Solutions Response

4y

Thank you for writing a review – it’s great to hear that you are enjoying working with us. Our people are our number one priority and we strive to provide a rewarding and fulfilling role where everyone can flourish. It’s good to hear that you enjoy the friendly and supportive environment and that help is on hand whenever you need it. Keep up the good work! We wish you all the very best as you build a career with us here at Firstsource.

5.0

Aug 6, 2021

Great Company to work for

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Staff, management and HR are all amazing people to work alongside

Cons

Not much to say negatively as long as you do the work and show up not much goes you're treated well

Viewing 7 - 9 of 16 Reviews

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