Is Firstsource Solutions a good company to work for as a Call Support Agent?

Call Support Agent professionals working at Firstsource Solutions have rated their employer with 2.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Call Support Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Call Support Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Call Support Agent employees well?

Call Support Agent professionals rate their compensation and benefits at Firstsource Solutions with 1.9 out of 5 stars based on 16 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Call Support Agent salaries at Firstsource Solutions.

How happy are Call Support Agent professionals working at Firstsource Solutions?

4% of Call Support Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Call Support Agent professionals have also rated Firstsource Solutions with a 1.9 rating for work-life-balance, 2.7 rating for diversity and inclusion, 3.4 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Call Support Agent reviews

2.9

4% would recommend to a friend

(16 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

4% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (16 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Support Agent employees have rated Firstsource Solutions with 2.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Call Support Agent professionals have an average working experience there. Firstsource Solutions is rated 25% below average by Call Support Agent professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

16 reviews

5.0

Jun 15, 2021

Great Opportunities

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Firstsource is a positive workplace with supportive managers and colleagues with great opportunities to progress within the business

Cons

Parking, Air Con, Smoking Shelter

Firstsource Solutions Response

4y

Many thanks for your review. It is encouraging to know you recommend us as an employer. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. The upward mobility of employees is our key focus and we’re constantly looking for ways to ensure you have access to growth and development opportunities. We are committed to improve the facilities and workplace experience for employees and shall address the areas we missed in delivering a great experience to you. Wishing you a fulfilling career with Firstsource.

5.0

Mar 29, 2021

Different

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Friendly staff Paid training Paid every 2 weeks

Cons

Intense training Can work long hour's

3.0

Feb 28, 2021

Alright

Callcenter agent

Recommend

CEO approval

Business Outlook

Pros

Grand torture, assault, blissful sectarian

Cons

Hours are rubbish and not what they advertised

Viewing 10 - 12 of 16 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)