Is Firstsource Solutions a good company to work for as a Call Support Agent?

Call Support Agent professionals working at Firstsource Solutions have rated their employer with 2.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Call Support Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Call Support Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Call Support Agent employees well?

Call Support Agent professionals rate their compensation and benefits at Firstsource Solutions with 1.9 out of 5 stars based on 16 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Call Support Agent salaries at Firstsource Solutions.

How happy are Call Support Agent professionals working at Firstsource Solutions?

4% of Call Support Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Call Support Agent professionals have also rated Firstsource Solutions with a 1.9 rating for work-life-balance, 2.7 rating for diversity and inclusion, 3.4 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Call Support Agent reviews

2.9

4% would recommend to a friend

(16 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

4% positive business outlook

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Call Support Agent employees have rated Firstsource Solutions with 2.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Call Support Agent professionals have an average working experience there. Firstsource Solutions is rated 25% below average by Call Support Agent professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

16 reviews

4.0

Jan 6, 2021

Work

Call centre agent

Recommend

CEO approval

Business Outlook

Pros

Bonus commission getting paid for it

Cons

Manager hierarchy and very repetitive

3.0

Jan 31, 2020

Meh

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Good hours and ok pay

Cons

Bad breaks a lot of butt kissers

4.0

Jul 9, 2018

Call centre agent

Recommend

CEO approval

Business Outlook

Pros

Run good schemes such as sports and social. Run good incentives. Free sky also

Cons

Always changing the banding and value per sale for commission. Feels the the goal posts are always moving.

Viewing 13 - 15 of 16 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions Call Support Agent reviews

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Reviews by job title

Work

Meh

Call centre agent

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