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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(318 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

318 reviews
4.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

It was a great place to work

Cons

Little growth, heavy work load

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re excited to hear that you view our company as a great place to kick start your career. We are dedicated to providing a supportive environment where employees can learn, grow, and develop their skills. We understand your concerns about limited growth opportunities and a heavy workload. Meeting client requirements often involves a demanding pace, and we recognize the importance of balancing this with career development and work-life balance.
3.0
Mar 9, 2024
Recommend
CEO approval
Business Outlook

Pros

working environment is good and friendly

Cons

Stressful environment sometimes depands on calls

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the working environment to be good and friendly. Creating a positive and supportive atmosphere is a key priority for us, and we are committed to fostering a workplace where employees feel valued and comfortable. We understand that the environment can sometimes be stressful, especially when handling demanding calls. We are committed to providing support to help manage stress and maintain a healthy work environment. This includes offering resources for stress management and ensuring that our teams have the tools and support they need to handle challenging situations effectively.
3.0
Mar 4, 2024
Recommend
CEO approval
Business Outlook

Pros

I like the people I work with

Cons

Need better pay $14 an hour is not enough for what you have to do. Need better health insurance.

avatar
Firstsource Solutions Response
1y
We’re pleased to hear that you enjoy working with your colleagues. Building a positive and supportive team is essential to our workplace culture, and it’s great to know that you appreciate the people you work with. We understand that competitive pay and comprehensive health insurance are crucial factors in job satisfaction. Our compensation and benefits packages are designed to align with company standards and industry benchmarks.
Viewing 97 - 99 of 318 Reviews

Glassdoor has 4,332 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.