Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 318 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (96) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(318 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

318 reviews

3.0

Feb 27, 2024

Overworked

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Opportunity to progress in company

Cons

Hift patterns are constantly changed

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you see opportunities to progress within the company. We are committed to supporting career development and growth for our employees by offering various training programs, mentorship opportunities, and career advancement paths. We understand that frequently changing shift patterns can be challenging. Our primary goal is to meet the needs of the business and our clients, which sometimes necessitates adjustments to shift schedules. We strive to communicate these changes as early as possible to minimize their impact on your personal life.

3.0

Feb 19, 2024

Not bad to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

everyone there for the same reason, people are nice

Cons

the customers of eir are painfully entitled

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. It's great to hear that you've had a positive experience with your colleagues and feel that everyone is aligned with a common purpose. We understand that dealing with challenging customers can sometimes be difficult. Customer service roles often require patience and professionalism, especially when faced with demanding situations. We appreciate the hard work and dedication our employees put into handling these interactions with grace

4.0

Feb 16, 2024

Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work friendly environment, will be good if u have good manager

Cons

Strict timing, no leave and increment

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We recognize the importance of a work-friendly environment and the impact of having a good manager. While our current policies regarding timing, leave, and increments may have limitations, we are dedicated to creating a supportive and positive workplace.

Viewing 100 - 102 of 318 Reviews

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Firstsource Solutions Customer Service Representative reviews

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Overworked

Not bad to work for

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