Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 318 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (96) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(318 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

318 reviews

2.0

Feb 5, 2024

Lacking talent development

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers Some limited opportunities for progression

Cons

Poor shift timings Lack of development structure Some managers lack emotional intelligence Led by office politics rather than performance and skills

Firstsource Solutions Response

Thank you for sharing your feedback about your experience at Firstsource. We're glad to hear that you enjoyed working with our friendly people, and found that you had some opportunities for progression. However, we are sorry to hear that you faced challenges with shift timings, development structure, and certain management behaviors. We are committed to creating a culture that values performance and skills over politics. We encourage you to reach out to our HR team if you have any specific feedback or suggestions for improvement.

3.0

Jan 25, 2024

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

free equipment paid training nice people

Cons

have not picked up computers post leave long training

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re pleased to offer several benefits that contribute to a positive work experience. We understand the importance of ensuring that all equipment, such as computers, is returned promptly after leave. We kindly request that any outstanding equipment be returned at your earliest convenience to help us maintain our inventory and support other team members effectively. Regarding the length of training, we strive to provide comprehensive training to ensure that all employees are well-prepared for their roles.

2.0

Dec 23, 2023

A Shiny Tin Can

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives, prize draws and positive terminologies going in.

Cons

When you scratch just a little below the surface the people meant to protect you have absolutely know idea how to implement the procedures that are in place to protect you, the employee. Clique like mentality allows for the wrong people to progress through to supervisory roles when completely ill prepared to deal with real compliance issues. Management then take no accountability for their role in initially putting the wrong people in place.

Viewing 103 - 105 of 318 Reviews

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Firstsource Solutions Customer Service Representative reviews

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Lacking talent development

It was ok

A Shiny Tin Can

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