Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 318 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(318 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

318 reviews

4.0

Dec 20, 2023

good job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good management and wonderful experience

Cons

Odd timings and no WFH

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate your positive feedback about our management and your overall experience with us. While we may not be able to implement work-from-home policies at this time, we are committed to exploring ways to enhance work-life balance and address any perceived biases. We will continue to strive for improvements to create a positive and inclusive workplace for all our employees

3.0

Dec 18, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment to work, management

Cons

Nothing as such, I had a good time

4.0

Dec 7, 2023

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The best support you will ever get.

Cons

Cab management is bad there will be times where you have to wait for an hour just for the cab

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate your acknowledgment of our management's effectiveness. We prioritize creating an environment where our employees feel supported and valued. We are dedicated to fostering a workplace culture that encourages collaboration, growth, and excellence. We understand the concerns about cab management and are actively working to improve the efficiency of our transportation services.

Viewing 106 - 108 of 318 Reviews

Jobs at Firstsource Solutions

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