Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 318 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (97) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(318 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

318 reviews

5.0

Nov 29, 2023

Customer care

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive diversified work environment and good opportunity to grow

Cons

Less pay, enormous amount of pressure

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are thrilled to receive positive feedback about our supportive and diversified work environment. Creating an atmosphere where every team member feels valued, included, and has opportunities for growth is a top priority for us. We are dedicated to fostering a workplace culture that encourages collaboration, innovation, and continuous learning. We understand the importance of fair compensation. We will conduct a comprehensive review of our pay structures to ensure they align with industry standards and adequately reflect the value of our employees' contributions.

4.0

Nov 2, 2023

Good to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team manager Great team bond Great shifts

Cons

Payroll issues at times Booking annual leave is difficult

Firstsource Solutions Response

Thank you for your review. We're glad to hear that you enjoyed working with your team manager and teammates and that you were satisfied with your shifts. However, we apologize for any payroll issues you experienced. We understand how important timely and accurate pay is, and we are committed to improving our payroll processes. Regarding leave booking, this should have been improved with the launch of FirstPlace last year with its online booking system however if this is still an issue please feed this back to our HR reps.

1.0

Oct 26, 2023

BAD

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work is comfortable I was working as a chat support

Cons

Pathetic shifts. Improper management. Teams favouritism as per shifts

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We recognize the significance of work-life balance. We’re committed to ensuring effective and fair management practices. We assess our management procedures and practices periodically and shall work on the inputs you have shared. It’s essential that all employees are treated fairly and equitably and we work diligently to create a culture that values merit and performance above all else. We shall continue to work on this aspect.

Viewing 109 - 111 of 318 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions Customer Service Representative reviews

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