Is Firstsource Solutions a good company to work for as a Customer Support Advisor?

Customer Support Advisor professionals working at Firstsource Solutions have rated their employer with 3.7 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Advisor employees well?

Customer Support Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 41 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Advisor salaries at Firstsource Solutions.

How happy are Customer Support Advisor professionals working at Firstsource Solutions?

64% of Customer Support Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Support Advisor professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Customer Support Advisor reviews

3.7

64% would recommend to a friend

(41 total reviews)

Ritesh Idnani

59% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (41 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Advisor employees have rated Firstsource Solutions with 3.7 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Support Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

41 reviews

5.0

Jun 4, 2025

The complete package

Customer support advisor

Recommend

CEO approval

Business Outlook

Pros

Excellent Leadership High quality training and ongoing learning Well produced resources Benefits and rewards Positive working environment

Cons

none for me to mention

Firstsource Solutions Response

1y

Thank you for such fantastic feedback, we're really pleased to know our leadership, training, and resources made a positive impact; we’re proud of the culture we’re building and appreciate you taking the time to share your experience.

3.0

Apr 21, 2025

there is good career opportunities, Top level management is friendly & coperative.

Advisor

Recommend

CEO approval

Business Outlook

Pros

company has employee friendly work environment.

Cons

management structuring is complicated and pay is not in sync with govt rules.

2.0

Mar 20, 2025

Similar to a can of baked Beans

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

You get out of it what you put into it and at times there is an opportunitues to make decent comission.

Cons

Mangement are more focused on bums on seats than quality staff. Rodents in the office. Does what it says on the tin but your never going to be fully satisfied, similar to having a tin of beans.

Firstsource Solutions Response

1y

Thank you for taking the time to share your experiences. We're pleased to hear that you have found opportunities to succeed and earn commission through your efforts; we agree that personal drive can make a real difference. We take your concerns seriously, particularly around facilities and talent retention. Creating a supportive and high-quality environment is important to us, and we are actively working to improve both our workspaces and how we recognise and retain our colleagues. We appreciate your honest feedback and encourage you to continue sharing ideas with your leadership team or through our internal feedback channels; your voice helps drive positive change.

Viewing 4 - 6 of 41 Reviews

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