4.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook
Pros
Monthly bonus Laid back Good work environment
Cons
Not very flexible annual leave
Firstsource Solutions Customer Support Advisor reviews
64% would recommend to a friend
Ritesh Idnani
59% approve of CEO
43% positive business outlook
Customer Support Advisor employees have rated Firstsource Solutions with 3.7 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Support Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).
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Reviews by job title
41 reviews
Mar 11, 2025
Feb 27, 2025
Firstsource Solutions Response
1yThank you for your feedback. We're glad to hear that you appreciate the bonus structure, working from home opportunities, and holiday benefits. However, we're sorry to hear about your negative experience with our HR department and the departure of some valued team members. We understand that a strong HR department and experienced staff are vital to maintaining a positive work environment, and we take your comments seriously and continue to review our practices to identify areas where we can improve.
Oct 22, 2024
Firstsource Solutions Response
1yThank you for sharing your experience. We're glad to hear that you found the bonus structure beneficial during your time with us. We understand that the loss of campaigns can be frustrating and disruptive. The nature of our business means that client needs can change, but we're always working hard to secure new opportunities and ensure stable employment for all our colleagues.