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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)
avatar

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews
1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

3.0
Jan 17, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s an okay job if you’re okay with doing repetitive tasks.

Cons

Vendor for Molina Healthcare. Benefits aren’t good,

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Firstsource Solutions Response
3mo
Thank you for taking the time to share your feedback. We are happy to hear your overall satisfaction as a Firstsourcer and agree that repetition in work may not be suitable for all employees, but we take pride in providing opportunities in roles that have stability and structure. We hear your concern surrounding team trainings. Though we do host several leadership trainings, we value your feedback as we constantly review material for improvement - as also with our benefits offerings. Thank you again for your thoughts.
2.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home was the best part.

Cons

Pay per claim but during training 17 hour.

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Firstsource Solutions Response
5mo
Thank you for taking the time to share your feedback. We are happy to hear your satisfaction with our remote work option. We work hard to ensure our Firstsourcers feel well supported and engaged even when working from home. We are happy to know that this was part of your experience. We hear your concern surrounding our claims pay structure. Though we work with both our client and teams to ensure our pay meets market standard, we understand if this is not a great fit for all who experience it. Your feedback is valuable as we continue to monitor our pay structures for areas to improve. Thank you again for your thoughts.
Viewing 1 - 3 of 59 Reviews

Glassdoor has 4,364 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.