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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service Representative/Claims Examiner reviews

      2.3

      8% would recommend to a friend

      (59 total reviews)
      avatar

      Ritesh Idnani

      30% approve of CEO

      28% positive business outlook

      Ratings by demographic groups

      Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      59 reviews
      2.0
      Jul 20, 2014

      horrible place to work

      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      flex time is the only thing good

      Cons

      very low matrix pay versus what is required to process a claim. Mandatory, often at the last minute, overtime.

      3.0
      Mar 15, 2014

      Great if you don't have a life outside of work

      Medical claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are paid per claim that you process. If you are a hard worker you will be paid for it. The atmosphere is fairly laid back. You can listen to music all day and tune out the rest of the office which works well when you are trying to process as many claims as possible.

      Cons

      The management constantly makes promises that they can not keep and the overtime is absolutely ridiculous. You are basically only as good as the number of claims you process. Management is completely out of touch with reality and rarely, if ever,take suggestions from processors. If you are a top producer, any promotion that you get is a pay cut. This leads to sub par processors being promoted to leadership positions.

      Viewing 58 - 59 of 59 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service Representative/Claims Examiner reviews

      Glassdoor has 4,364 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.