Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Culture & values

2.2

Work/Life balance

2.1

Career opportunities

2.0

Compensation and benefits

1.9

Senior management

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

59 reviews

2.0

Jun 6, 2018

It was ok, but back then some people made decent money.

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexibility, unless there are random overtime requirements.

Cons

Just seemed like no one ever knew what they were doing. Pretty much everyone always complained about something. Sometimes the network would randomly go down. Pay stubs were not always clear and transparent. Everything was straight commission. Not really a "career".

2.0

Apr 26, 2017

Make this your last, desperate resort

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours (best feature) Friendly co-workers for the most part Location

Cons

Matrix-style job, which would be positive, if it wasn't for the inconsistent work loads and low payout per claim processed. Certain supervisors with deplorable people management skills. Setting unreasonable expectations of entire teams based on the achievements of 2 or 3 employees.

3.0

Feb 1, 2017

Claim Examiner

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Benefits, weekends off, paid holidays off. Some employees are friendly.

Cons

Matrix pay is a scam, not enough training, supervisors play favorites. Had a supervisor keep her favorites while the rest of us were moved to another department.let emphasize that there needs to be more training.Even if it means a month instead of 2 weeks

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are happy to hear that you have experienced multiple positive attributes that our company has to offer. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. Please feel free to get in touch with us and give us the chance to change your perception. We would like to wish you all the best in your future endeavours.

Viewing 46 - 48 of 59 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

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Ratings by demographic groups

Reviews by job title

It was ok, but back then some people made decent money.

Make this your last, desperate resort

Claim Examiner

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