Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (59 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews

1.0

Dec 13, 2016

Ridiculous

Claim examiner

Recommend

CEO approval

Business Outlook

Pros

No one really bothers you. You can listen to a Ipod all day and just do your job

Cons

Matrix pay...Where do I begin. This pay structure is horrible. They sent us the worst trainer possible. Then throw you to the wolves. If you can process at a high rate. You can make great pay. If you make any errors though you can go from 20$ per hour to 8.50 in a heart beat. Then when you fix your errors they take months to get your pay back up to something livable. So if you want to be promised the world then end up broke take this job. It is really hard to do this job when you can go on break and look at a burger king and know they are getting paid more than you are.

Firstsource Solutions Response

9y

Thank you for leaving us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. I would appreciate and value the opportunity to make this situation right for you. If you could get in touch with us by emailing marketing@firstsource.com to give us your feedback in more detail and allow us the chance to change your perception.

1.0

May 11, 2016

It used to be a good place

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Nice people working beside you. Paid PTO. Flexible hours. The only people not stressed out and worried are the newly hired and the few that post from India.

Cons

Total miscommunication within the company and even between departments.. Management turn over is insanely high with key members of the North American offices actually leaving to work with competitors. Supervisors/managers/team leads are usually found outside smoking. Offices closing, people and clients leaving. Poor training. Managers have their favorites, who they allow to break rules (play on cell phone instead of work. Surf the internet. Stand in the hallway and gossip). This place is truly toxic with an unhealthy atmosphere.

1.0

Apr 19, 2016

Claims Examiner

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

The only pro to this job anymore is the ability to work from home and save money lost from continuous, drastic pay cuts with out warning.

Cons

No consistency - mandatory overtime until work is low and then not enough work for an 8 hour day. Poor training and support system. Multiple, significant pay decreases with no warning.

Viewing 49 - 51 of 59 Reviews

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