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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)
avatar

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews
1.0
Oct 5, 2015

Burger King Baby

Recommend
CEO approval
Business Outlook

Pros

The vice president openly says anyone that wants to leave can! A great guy! Free water, who doesn't drink water every day? Break room has refrigerators, in two colors even! Constant turnover , so always fresh faces to remind you of that spark you once had!

Cons

Water often tastes funny for some reason. Ice machine filthy People constantly steal from break room Often hires unsavory and unskilled team members to fill client needs. Cleaning crew consistently changing Stress Outweighs monetary gain Barebone leadership communication structure Supervisors suffer from superiority complex Mold advisory in break room is scary. Commission based pay rate is lowered when you earn too much. Process too many claims? Expect a pay cut. Severely inadequate training (Most often, new hires give up and just sit for 8 hours or take long breaks ..for over half a year..) Pay rate fluctuates monthly. No vacation time. Openly talked down to by several mid level management. "Fortunate" , "Spoiled" among keywords during team meetings.

2.0
Nov 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Casual environment, great coworkers, matrix (pay per claim)

Cons

Endless overtime despite management's continued promises it will alleviate. Most supervisors are unapproachable due to billing and reports. Available supervisors are clearly overwhelmed.

1.0
Oct 5, 2014

Production Atmosphere

Recommend
CEO approval
Business Outlook

Pros

flexible schedule, nice co workers, no degree required

Cons

unorganized, low pay, they hire anyone

Viewing 55 - 57 of 59 Reviews

Glassdoor has 4,367 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.