Firstsource Solutions Customer Service Representative/Claims Examiner reviews

Lies every time they open their mouths....Seriously, Management is extremely inept. Company is owned and based out of India. The company is still run as if in New Dheli. If you work as CSR, be prepared to work mandatory OT, then be told, "We're gonna need everyone to start coming in an additional 1/2 an hour earlier. Don't clock in, because it's off the clock" Meaning mandatory OT, and mandatory unpaid OT. Yes, I have a lawyer.........

The pay per claim is continually dropped every time the team exceeds their goals. It's the only company I've ever worked for that pays less the better you do. We run out of claims often and when we run out we don't get paid since we are paid per claim. They pay OT but then lower the per claim pay when OT causes the average payment of employees to go up. This effectively cancels OT payment in the end. They claim to pay bonus but again, that causes the average pay to go up which also results in lowering the per claim payment which also effectively cancels out bonus. They have a set average pay that they want to pay & regardless of whether you are there 1 year or 30 that's the pay they expect you to make & it never increases with the cost of living. It's the same average now that it was 15 years ago when the company was called Medplans. One quality error puts you into penalty & then your pay is drastically lowered to McDonald's wages. All promotions are generally less paying positions and therefore makes only the ones who can't cut it as a claims examiners apply. That creates an environment where the most knowledgable are not in the support roles. Training is horrible and insufficient due to this very thing.