Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews

5.0

Feb 6, 2024

Stable

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Great company. Very employee friendly and great communication.

Cons

Some of the clients that they contract with will drive you insane.

Firstsource Solutions Response

2y

Thank you for your response. It is great to hear that your experience as an employee at our organization was pleasant and engaging. We try to foster an environment of positivity to ensure a sense of community and accountability for all employees. We understand your concern as well and do everything we can to ensure the mental wellness of our employees while facing challenges at work. We will take your feedback into consideration as we develop our company and company relations moving forward. Thank you again!

2.0

Oct 20, 2023

Unreliable set pay

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Easy onboarding, potential to make decent money

Cons

System issues interfering with claims processing which is how examiners are paid. Per claim.

Firstsource Solutions Response

2y

Thank you for sharing your feedback. We are excited to hear that your onboarding and introduction into our organization was a pleasant experience. We aim to provide employees with a knowledge base of the many growth opportunities available to them in their journey with the organization. We understand how important it is to maintain high functioning systems and are sorry to hear about your experience with yours. We, along with our talented technical support team, are committed to providing quick and efficient support to help regulate challenges within our highly technological industry and are continuously reviewing feedback like yours to effectively navigate real time solutions to improve our employees' system experiences. We appreciate you taking the time to share your thoughts.

5.0

Oct 2, 2023

Na

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

The jobs has its perks

Cons

Matrix pay get paid per claim

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We acknowledge that certain roles come with performance linked incentive plans .We are committed to ensuring that our compensation structure aligns with industry standards and reflects the contributions of our employees.

Viewing 13 - 15 of 59 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative