Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (59 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews

5.0

Jul 11, 2023

Great Job

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Been with FirstSource for under a year and have continued on the same client for my time. The management is supportive and understanding and as long as you communicate they’re also flexible.

Cons

Low pay. Expensive healthcare. No OT.

Firstsource Solutions Response

2y

Thank you so much for this review. We are committed to creating a work environment where our employees feel supported and understood and are happy to find that you have experienced this within our work culture. Thank you for sharing your thoughts around the company pay, healthcare, and OT structure. We encourage our employees to share their needs and concerns with us so that we can find mutually beneficial solutions. We acknowledge that work-life balance is essential, and we are committed to continuously building and growing our policies and practices in those areas to further sustain our employees' well-being. We appreciate your feedback regarding one-on-one interactions as well, as we are committed to engaging more with our employees and creating space for more connection and engagement opportunities. We encourage our team to voice their opinions and suggestions so that we can continuously improve and provide the best possible work experience for everyone and appreciate you taking the time to share.

5.0

Jun 2, 2023

Love what I do

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

I haven't had any problems with fs.

Cons

No downsides for me personally I enjoy the work I do

Firstsource Solutions Response

3y

Thank you so much for taking the time to leave us feedback. We are thrilled to hear that you have had a positive experience with us and enjoy the work you do. We strive to ensure all our employees are engaged and satisfied with their roles. Thank you for sharing your positive experience, as it inspires us to continue fostering an exceptional work environment and delivering a fulfilling employee experience.

2.0

May 22, 2023

Lack of communication

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, remote position

Cons

Lack of work and having to clock out when waiting for more work to be assigned and still requiring you to get 40 hours a week, therefore not getting a set schedule. Matrix pay, so you are paid minimal amount per task worked instead of a set hourly wage, so when there is a serious lack of work, you barely make minimum wage.

Firstsource Solutions Response

3y

We are so glad to hear that you appreciated the flexible work schedule as work/life balance is something we want to ensure is not a concern for any employee. Additionally, we appreciate the feedback regarding the consistency of available work. We work to ensure that we have the proper headcount to ensure that everyone has the volume of work required to find piece rate pay rewarding and feedback from employees that have a different experience is invaluable. Thank you for your comments, and best wishes for your future career.

Viewing 16 - 18 of 59 Reviews

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