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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)
avatar

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews
1.0
Apr 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Was somewhat flexible about when you came in.

Cons

Whoever is in charge of setting matrix pay rates doesn’t seem to understand human nature or motivation. All over this page are replies from them saying that they set the per piece rate at an “above market rate” overall, but what this fails to take into account or mention is that as you work harder, the pay per claim GOES DOWN, so you feel like you’re in a ever speeding up hamster wheel just to maintain the same rate. (And I have serious doubts about the above market claim, too.) Or Sisyphus and pushing the rock, whatever metaphor you want to use. Company started off with a focus on picking off the best of the best of employees from other companies, and setting them free to make *decent* money, and clients could be assured they got things done right. Now it’s just typically corporate, but worse, since most places don’t decrease your pay for working harder. It’s bizarre to see them still defending this.

1.0
Dec 13, 2022

Run

Recommend
CEO approval
Business Outlook

Pros

I met some good people.

Cons

System is terrible. Getting a question asked is terrible.

3.0
Sep 28, 2022

Claims examiner

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, work from home

Cons

Fluctuating paycheck, you are paid on a matrix per claim

Viewing 19 - 21 of 59 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.