Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

1.0

Apr 16, 2020

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None other than 4 week training programme, find another job whilst training

Cons

Everything including fact your a number

Firstsource Solutions Response

6y

Thanks for writing in. We are sorry to hear that your experience with us has not been a good one. People centricity being one of our core values, we like to ensure we make a great place for everyone to work. Looks like your stint with Firstsource has been very brief. Wish you would have stayed longer for you to experience the same

1.0

Mar 17, 2020

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A good starter job

Cons

Absolutely everything. The pay is minimal. The expectations where much too high. Leadership was a joke. Supervisors and managers basically had their own melrose place theme going on that they didn’t even try to hide from their employees. Mandatory overtime. No cost of living raises.

Firstsource Solutions Response

6y

Thanks for writing in. We are sorry to hear that your experience with us has not been a good one. People centricity being one of our core values, we like to ensure we make a great place for everyone to work. Please contact the company by private message so that we can connect with you and better understand your concerns.

1.0

Feb 25, 2020

Some managers follow protocol, others are the most unprofessional, uncouth people I have ever encountered

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not really much to say is pro

Cons

See comments above in my review. Also they threaten people with firing them, bullying them, or as some other people said in other reviews of this company, they expect you to put your family on the back burner, your health, children, or even your life -especially when dangerous weather conditions exist.

Firstsource Solutions Response

6y

Thank you for taking the time to leave us your review..We are sorry to hear that your experience with us has not been a good one. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us.. That said, as hard as we try to get it right all of the time, there will be times we fall short. Please feel free to get in contact and give us your feedback in more detail and give us the chance to change your perception.

Viewing 316 - 318 of 379 Reviews

Jobs at Firstsource Solutions

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)