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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service (CSR) reviews

      3.2

      57% would recommend to a friend

      (379 total reviews)
      avatar

      Ritesh Idnani

      70% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      379 reviews
      4.0
      Feb 24, 2020

      Good full time work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full time and good team members

      Cons

      Advancement was difficult during my time

      avatar
      Firstsource Solutions Response
      6y
      "We appreciate your honest feedback. It's encouraging to know you recommend us as an employer. As an organisation, we believe in growing people from within the organization. 60 – 70% of our employees at different levels are home grown. We are sorry that you felt otherwise. We take your feedback sincerely and are continuously working to make the process better.
      5.0
      Dec 22, 2019

      Good workplace to build a skillset

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of hours available, work flow is constant so no boredom and managers are really amazing (lot of internal promotions in the company) v. Good commis ons

      Cons

      Very little breaks for the amount of time if you are doing overtime. Very sales orientated

      avatar
      Firstsource Solutions Response
      6y
      Thank you for taking the time and leaving us such great feedback! We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced multiple positive attributes that our company has to offer and we strive to create an environment that allows you to do your best work and develop within the company. We recognize that this is an exciting journey and the pace of change is often very fast and we would like to thank you for all of your hard work and effort!
      2.0
      Nov 4, 2019

      Not bad

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was good, people we’re friendly

      Cons

      Ignore people with no manners and never having a supervisor

      Viewing 319 - 321 of 379 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service (CSR) reviews

      Glassdoor has 4,343 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.