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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
3.0
Sep 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Work colleges and that’s it

Cons

High turnover Very little chances for advancement

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Firstsource Solutions Response
6y
Thanks for writing in. It is unfortunate that you felt that you had less chances of advancement because we do promote a culture of growth within. 70% of our leaders are home grown and we do have a very detailed process of outlining career paths for our employees.
3.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Good work place culture Free sky package

Cons

Squesed for every penny of worth

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Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Having said that we are sorry that you felt the workload was too much for you to handle. We could have helped you if you had to raise this concern with your team leads or the HRs when you were working with us.
3.0
Jul 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Good incentives and challenging Job

Cons

Management was not that great with the process.

avatar
Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. People Centricity being one of our core values, we like to ensure we make a great place for everyone to work. We would like to delve deeper into why you felt that the management staff are not professional. Do share your contact details for us to connect and understand this better.
Viewing 322 - 324 of 379 Reviews

Glassdoor has 4,343 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.