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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
2.0
May 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Plenty of overtime available and easy introduction in the first few weeks. Fairly nice staff and easy location.

Cons

Watched like a hawk. Constantly badgered to make sales and hit all time targets. Team leaders never fulfil requests

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Firstsource Solutions Response
8y
Thank you for leaving us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees at Firstsource and would like to thank you for your continued support and hard work.
1.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

If you can sell you'll be rewarded.

Cons

Promoting telemarketers to management just because they can sell can lead to wrong people making decisions.

1.0
Mar 22, 2017
Recommend
CEO approval
Business Outlook

Pros

i was enjoyed to work with fsl but hr team is not hats much supportive.. in my experience letter they put attration date that date is distroy my whole career... very worst poilcy who made..

Cons

hr team is not supportive

Viewing 343 - 345 of 379 Reviews

Glassdoor has 4,335 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.