Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (97) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,206 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,206 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

May 10, 2025

Technically a job?

Performance coach

Recommend

CEO approval

Business Outlook

Pros

Pay and Working with a flexible schedule. Pay is competitive at 20.00 per hour and they were flexible when I was sick.

Cons

Workload and Communication-expecting everything but telling you nothing its seems like no one is on the same page.

Firstsource Solutions Response

Thank you for taking the time to share your experience. We're glad to hear you appreciate our flexibility and competitive pay as providing support to our Firstsourcers is important to us, especially in the area of work-life balance. We also recognize your concerns about communication and consistency. While it’s hard to know the full context behind your experience, we understand how frustrating it can feel when expectations aren’t clearly aligned. Feedback like yours is valuable and helps us when identifying areas where we can improve. We’re always working to create better clarity and support for our team members, and your input helps guide that effort. Thanks again for being a part of our team and sharing your thoughts.

2.0

May 6, 2025

You are just a number on a screen at this job

Payment support agent

Recommend

CEO approval

Business Outlook

Pros

Local to the valleys. Working from home available once goals are met.

Cons

You are not a person to them you are only a number on a spreadsheet. You can spend two years being one of the best agents and trying to take the contract to the next level and when you leave they won't even bother to get you a card and wish you the best in the future. I would say avoid this company unless you are severely desperate for a job. They will offer you progression in your career but they will not actually follow though with it.

Firstsource Solutions Response

Thank you for sharing your experience. We’re sorry to hear that you left Firstsource feeling unrecognised after your efforts and commitment - that’s certainly not the experience we aim to create. We know how important it is for our colleagues to feel valued, supported, and recognised, both during their time with us and when they move on. Your feedback on progression opportunities and how departures are handled is appreciated. We’re glad you found value in the flexibility and homeworking options, and we wish you all the best in your future endeavours.

3.0

May 2, 2025

Stressful and very little support

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

There’s a salary you will naturally get

Cons

If you’ve suffered with mental health, not a good choice. Every man for themselves

Firstsource Solutions Response

Thank you for sharing your feedback. We're sorry to hear that you feel support for mental health could be improved - this is something we take very seriously. At Firstsource, we offer a range of mental health resources, including access to trained Mental Health First Aiders and free, confidential counselling through our health benefits provider. We’re committed to a supportive, team-oriented environment and understand there's always more we can do. Your comments will be shared with the relevant teams to help inform ongoing improvements.

Viewing 349 - 351 of 4,206 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

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Technically a job?

You are just a number on a screen at this job

Stressful and very little support

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