Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (97) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,212 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,212 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Mar 20, 2025

Similar to a can of baked Beans

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

You get out of it what you put into it and at times there is an opportunitues to make decent comission.

Cons

Mangement are more focused on bums on seats than quality staff. Rodents in the office. Does what it says on the tin but your never going to be fully satisfied, similar to having a tin of beans.

Firstsource Solutions Response

Thank you for taking the time to share your experiences. We're pleased to hear that you have found opportunities to succeed and earn commission through your efforts; we agree that personal drive can make a real difference. We take your concerns seriously, particularly around facilities and talent retention. Creating a supportive and high-quality environment is important to us, and we are actively working to improve both our workspaces and how we recognise and retain our colleagues. We appreciate your honest feedback and encourage you to continue sharing ideas with your leadership team or through our internal feedback channels; your voice helps drive positive change.

3.0

Mar 3, 2025

Good

Customer service

Recommend

CEO approval

Business Outlook

Pros

Plenty of opportunities Over time

Cons

Constant risk of redundancy there

Firstsource Solutions Response

Thank you for sharing your feedback. We are glad to hear that you appreciate the opportunities and overtime available here. We acknowledge that the uncertain nature of the market can cause anxiety, and we always aim to reduce the impact on our colleagues as much as possible and we want to reassure you that we value all our people and are committed to supporting everyone during any challenging times. We encourage open communication, so please don't hesitate to reach out if you have any concerns or suggestions for improvement.

4.0

Jan 30, 2025

Good company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The company is good and put diversity and inclusion into consideration with opportunities to learn a lot.

Cons

Consider better pay structure to align with the workload

Firstsource Solutions Response

Thank you for taking the time to leave a review. We're pleased to hear that you appreciate our commitment to diversity and inclusion, as well as the learning opportunities we provide. We do recognise the importance of a fair and competitive pay structure, and we'll consider your feedback as we continue to evaluate our compensation policies. Our goal is to always ensure that our colleagues feel adequately rewarded for their hard work and dedication through our bonuses and other benefits.

Viewing 352 - 354 of 4,212 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Similar to a can of baked Beans

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